Last updated: 05/01/2026
At CodeMall, customer satisfaction and transparency are important to us. This Refund Policy explains the conditions under which refunds may or may not be issued for digital products purchased on our platform.
By purchasing any product from CodeMall, you agree to the terms outlined in this Refund Policy.
CodeMall is a digital marketplace offering downloadable items such as:
WordPress themes & plugins
PHP scripts
Website templates
HTML, CSS & JavaScript assets
Graphics, UI kits, and design resources
Android & iOS applications
⚠️ All products are digital and delivered instantly, therefore refunds are limited and conditional.
Refunds will NOT be provided in the following cases:
You change your mind after purchase
You no longer need the product
You lack the technical knowledge to use the product
The product does not meet your expectations
Compatibility issues with third-party software, hosting, or devices
Failure to read the product description, demo, or requirements
Partial use or download of the product
Digital items, once downloaded or accessed, are considered delivered.
A refund may be considered only if:
The product is completely broken and does not function as described
The seller is unable or unwilling to provide a fix or support
The product is misrepresented or significantly different from its description
You were charged incorrectly due to a technical error
All refund requests are reviewed case-by-case.
Refund requests must be submitted within 7 days of purchase
Requests submitted after this period may not be considered
Before requesting a refund, users are required to contact support or the seller to resolve the issue.
Most issues can be fixed with:
Installation help
Bug fixes
Configuration guidance
Refunds are considered only if support fails.
To request a refund:
Log in to your CodeMall account
Submit a support ticket with:
Order ID
Product name
Clear explanation of the issue
Screenshots or proof (if applicable)
Our team will review and respond within 3–5 business days
Approved refunds are processed to the original payment method
Processing time may take 5–10 business days, depending on the payment provider
Transaction or gateway fees (if any) are non-refundable
Refund abuse, false claims, or repeated refund requests may result in:
Refund denial
Account suspension or termination
CodeMall reserves the right to protect sellers and platform integrity.
CodeMall may update this Refund Policy at any time.
Changes will be effective immediately upon posting on this page.
We encourage users to review this policy periodically.
If you have questions regarding this Refund Policy, please contact us:
📧 Email: Team@codemall.in
🌐 Website: www.codemall.in